rbajje's Privacy Policy
rbajje explains with full transparency how your personal information is collected, used, and kept secure.
1. Introduction and Applicability
rbajje ("we", "our" or "platform") is an online betting and casino platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect, why we collect it, and how we store and use it when you register on rbajje.cam, manage your account, or use any of our services.
By continuing to use this platform, you are considered to have read, understood, and agreed to the terms of this Privacy Policy. This Policy is an integral part of our Terms and Conditions. If you do not agree with any term of this Policy, please refrain from using our platform and contact us at [email protected].
rbajje takes user privacy very seriously. Our SSL encryption technology ensures that all your personal and financial information remains completely secure. This Privacy Policy applies only to the rbajje.cam website and the services connected to it.
2. What Information We Collect
rbajje collects only the information that is necessary to provide services, verify accounts, and ensure secure transactions. Below is a detailed description of the types of information we collect:
Personal Identity Information
Your full name, date of birth, National ID number (NID) or passport number, mobile number, and email address provided at registration. This information is essential for age verification, as our platform is for users aged 21 and above only.
Financial and Payment Information
Your payment method details, such as bKash, Nagad, or Rocket numbers, bank account details (where applicable), and transaction history. Full card numbers or PINs are never stored.
Technical and Device Information
Your device's IP address, browser type and version, operating system, device identifier, and session date and time. This information is used for security monitoring and fraud prevention.
Gaming Activity Information
Your bet history, game preferences, bonus redemption records, and your status in the VIP program. This information is used to improve your experience and monitor responsible gaming.
Communication Information
Records of your conversations with our customer service team via live chat or email, and details of complaints or requests. This is retained for quality control and training purposes.
Cookie and Usage Analytics Information
Information about which pages you visit, how long you stay, and which links you click. This is collected through cookies and similar technologies — details are provided below.
3. Purpose of Using Your Information
rbajje uses collected information only for specific, legitimate, and clearly defined purposes. We never use your information beyond the following reasons:
- Account Management: To create, verify, and secure your account, prevent unauthorized access, and confirm your identity.
- Transaction Processing: To verify your deposit and withdrawal requests and ensure correct payment via bKash, Nagad, Rocket, or bank transfer.
- Customer Service: To resolve your questions, complaints, and requests, and to provide quality support via 24/7 live chat.
- Security and Fraud Prevention: To detect suspicious activity, prevent account hacking, and comply with anti-money laundering (AML) regulations.
- Service Improvement: To monitor platform performance, improve the user experience, and plan new features.
- Responsible Gaming: To detect unusual gaming patterns and take precautionary measures when needed, which falls under the responsible gaming policy.
- Legal Obligations: To comply with applicable laws and regulations, follow regulatory authority directives, and preserve evidence in legal disputes.
- Bonuses and Promotions: To correctly deliver welcome bonuses, VIP benefits, and other offers based on your eligibility.
4. Sharing and Disclosure of Information
rbajje never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
Payment Providers
Necessary payment information is shared with bKash, Nagad, Rocket, and banks to complete transactions. These partners have their own privacy policies.
Identity Verification Services
Minimum required information may be shared with trusted verification service providers to conduct the KYC (Know Your Customer) process.
Legal Authorities
In cases of court orders, government investigations, or legal requirements, rbajje may be obligated to provide information to authorities in accordance with applicable law.
Technology Service Providers
Technology partners contracted for server hosting, cybersecurity, or analytics services may process information only for the specified purpose.
Fraud Prevention
If evidence of multiple accounts or unfair advantage is found, relevant information may be shared with industry-standard fraud prevention networks.
What We Do Not Do
We never sell, rent, or share your information with advertisers, marketing companies, or unrelated third parties for commercial purposes.
5. Cookies and Tracking Technology
rbajje.cam uses cookies and similar technologies that improve your browsing experience and ensure service functionality. Cookies are small text files stored on your device.
5.1 Types of Cookies
- Essential Cookies: These are required to maintain login sessions, manage security tokens, and ensure core platform functionality. Disabling these cookies may prevent the platform from working properly.
- Functionality Cookies: Used to remember your preferences such as language and game preferences, removing the need to set them up again each time you log in.
- Analytics Cookies: Used to understand which parts of the site are most used and to improve services. This data is analyzed in aggregate, not at an individual level.
- Security Cookies: Used to prevent CSRF attacks and ensure session integrity.
5.2 Cookie Controls
You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may prevent you from logging in or completing transactions on rbajje.cam. Refer to your browser's help section for guidance on managing cookies.
6. Data Retention Period
rbajje retains information according to the following policy:
- Active Accounts: All account and gaming information is retained while your account remains active.
- Closed Accounts: After an account is closed, information may be retained for a defined period to meet legal and regulatory requirements.
- Financial Records: Transaction records are retained for an extended period in accordance with financial regulations.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after their set expiry period.
- Support Chat Records: Retained for a defined period to ensure customer service quality and for dispute resolution.
After the required retention period, information is securely deleted or irreversibly anonymized.
7. Data Security Measures
rbajje has implemented multiple layers of technical and organizational measures to keep your information secure:
- SSL/TLS Encryption: All communication between your browser and our servers on our platform is secured through SSL encryption, keeping sensitive information unreadable to third parties.
- Encrypted Database: Stored personal and financial information is protected by industry-standard encryption algorithms.
- Access Controls: Strict role-based access controls ensure that only authorized staff can access the required information.
- Two-Factor Authentication (2FA): Multi-step authentication is mandatory for sensitive admin functions.
- Regular Security Audits: Regular penetration testing and vulnerability scans are conducted by third-party cybersecurity experts.
- Data Breach Response Plan: A tested plan exists for rapid detection, response, and notification of affected users in the event of a data breach.
We acknowledge that no method on the internet is 100% secure. However, we are committed to maintaining the highest industry standards. You also play a role in the security of your account — never share your password or OTP with anyone.
8. Your Rights
You have the following rights regarding your relationship with rbajje:
Right of Access
You have the right to know what information we hold about you and to receive a copy of it. Submit a request to [email protected].
Right to Rectification
You have the right to request correction of inaccurate or incomplete information in your account. Do so via profile settings or through support.
Right to Erasure
In certain circumstances you may request deletion of your information. However, some information may be required to be retained for legal and regulatory reasons.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted.
Right to Portability
You may request to receive the information you have provided in a structured, commonly usable format.
Right to Object
You have the right to object to the use of your information for specific purposes, particularly in the case of marketing communications.
To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We will verify your request and respond as quickly as possible.
9. Minor Protection
rbajje provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors or provide them with any services. Age verification at the time of registration is a mandatory process for us.
If we receive information indicating that a user is under 21 years of age, we will immediately suspend that account and take steps to delete the collected information. If you believe that a minor has created an account on our platform, please notify us immediately at [email protected].
10. Policy Changes
rbajje reserves the right to change, update, or revise this privacy policy as needed. In the case of any significant changes:
- The updated date on this page will be changed and a new version will be published.
- We will attempt to send a notice about important changes to your registered email address or through the platform.
- If you continue to use the platform after the changes, you will be considered to have agreed to the new policy.
- If you do not agree to the revised policy, you are free to close your account and stop using the platform.
We recommend that you visit this page regularly to stay informed about the latest privacy policy.
11. Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Privacy Contact
Your privacy is very important to us. For more information, please visit our Terms & Conditions and Responsible Gaming pages.